Xiaomi Support Service

Do you have a difficult problem, and do you need help from Xiaomi representatives? Don’t know how to restore access to your forgotten Mi account? Don’t despair. There are always official centers designed to help users. Xiaomi support is available in almost every region of the world, so it’s easy to contact a company representative.

Addresses of official international Xiaomi support services

Below are all the publicly available contacts for contacting Xiaomi representatives worldwide. Remember, if you get an error when you contact us, you may have changed your email address. Please let us know so we can correct it as soon as possible.

Keep in mind that the global support service [email protected] takes longer to reply because of the many requests. They also only accept messages in English!

Online support (chat)

Xiaomi has recently opened an online consulting service. You can find the support button in the footer of the official site (links above). You must log in to your Mi account (create a Xiaomi account) to ask a question.

An example of a request to support

We know the contacts, but how to write to company representatives to get an answer as quickly as possible? For example, let’s take the situation with the blocked phone. Your device is connected to your Mi account, but you’ve forgotten the password. Here there is only one way out – the help of specialists.

To restore access, the company has to make sure that the smartphone belongs to you. So have the following information handy:

• The email or phone number to which the smartphone was tethered.
• Personal information (first, last, middle, and country of residence).
• Past passwords and devices you logged in (mobile device, tablet, computer, or laptop).
• IMEI number of the device and the Wi-Fi network used to log in.
• The last Mi purchases were made and saved contacts.
• Proof of purchase: receipt and original box. We strongly recommend that you always keep them!

If contacting the government email is unsuccessful, write to Xiaomi international contacts. Use only English (an online translator will help).

The appeal should not be too extensive. Avoid “water” and introductory phrases. Get to the point straight away. Add all the necessary information in one letter so that the correspondence will not be too long. If your question is still unanswered, do not send a second message. Xiaomi, like any company, does not like intrusiveness from the user.

Be prepared for the fact that specialists are not always able to solve your problem. So in no case do not be rude or boorish. This is especially true for consultants on the phone because the company’s decision does not depend on them.

FAQ

Can the Chinese support service solve my problem?

If this service is official, of course. But there are strictly Chinese e-mail addresses, which work only within their own country. In the response letter, the specialist should clarify this.

I wrote to the international mail, but no response. Is it worth it to write again?

Yes, if the waiting period is more than 7 days – write. But do not just duplicate past treatments. Indicate that you wrote earlier and add the date of the previous message.

Need technical support, where to find it?

Xiaomi or Redmi technical support is better for writing to regional contacts. You can go straight there if there is an official service center in your city or authorized.

As you can see, writing or calling Xiaomi support is quite simple. Using our article, you’ll find the necessary contacts to contact the company representatives and get answers to your questions.